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Patient Services

 

Click on a service to read more about it.

 

ACCOMMODATION

Groves Memorial Community Hospital offers three types of patient accommodation including:    

1. Standard Ward
2. Semi-private
3. Private

Ward rooms include four beds and are offered free of charge to all patients with a valid Canadian Health Card. Private or semi-private rooms can be requested for an additional charge. Either the patient’s insurance plan or the patient is responsible for paying the Preferred Accommodation charge.

Every effort is made to provide you with your written requested accommodation. At times, for infection control requirements or patient volume, we may not be able to accommodate your request.

When your physician determines your acute care stay is over and you are waiting for the appropriate Alternate Level of Care bed (such as retirement, rehab, palliative etc), you will be designated as an Alternate Level of Care (ALC) patient. As part of the designation of ALC, a co-payment is required by the Ministry of Health and Long-Term Care. This co-payment is based on an income calculation as provided by the patient who will then be responsible for making the determined payment.

AMBULATORY CARE CLINIC

Ambulatory care refers to surgeries, diagnostic procedures and treatments that do not require overnight hospitalization.

Groves Memorial Community Hospital provides various medical clinics through the Ambulatory Care Department.
A physician referral is required.

Groves Hospital Ambulatory Clinics are:

  • Dental Surgery
  • Gastroenterology
  • General Surgery
  • Neurology
  • Urology
  • Pediatrics
  • Respirology
  • Spirometry
  • Ear/Nose/Throat Clinic
  • Internal Medicine
  • Obstetrics/Gynecology
  • Orthopedics

BABY FRIENDLY INITIATIVE

Please click on the below policy regarding breastfeeding:

Baby-friendly Breast Feeding Policy

Please contact us if you require a translation of the above policy.

CAFETERIA

Groves Hospital cafeteria is open to visitors daily from 8:00 am to 2:00 pm. Monday thru Friday.

The cafeteria is located in the basement of the hospital.

Cash, Debit and Credit accepted. 

DIABETES EDUCATION

Groves Memorial Community Hospital offers a wide range of services for adult patients that have Type 1, Type 2 and Gestational diabetes.

Through this education program, patients learn about diabetes and what steps they can take to stay healthy (diet, exercise/activity and medication options).

The Diabetes Education Centre supports inpatients as well as outpatients. If you have been recently diagnosed or have had diabetes for a long time and you would like to receive further education, please ask your family physician to send a referral to us with recent lab work and any medications that you are currently taking. 

You can also fill out a self-referral form.

Please check the event calendar for upcoming Diabetes Education Classes that will be offered.  Please contact the Diabetes Education Centre if you are interested in group education at your facility/organization.


Services

The Diabetes Education Centre offers the following services:

  • Individual appointments with our Registered Nurses and/or our Registered Dietitians who are certified diabetes educators
  • Variety of classes (including introduction to diabetes, management of diabetes, carbohydrate counting, foot care and an insulin pump program)
  • Chiropodist (Foot care specialist) assessment for people at high risk of foot complications
  • Visits with an Endocrinologist (Diabetes specialist) with a referral from your physician

What to Bring

Please remember to bring your Health Card, medication list and blood sugar record with you on the day of your appointment. Please register at the Physiotherapy/Chiropody Department prior to your appointment.

Hours of Operation

Inpatient hours are Monday thru Friday 8 am-4 pm

Outpatient hours are Monday thru Friday 8 am-4 pm with some evening appointments available upon request.


Contact

For further information or to book an appointment or join in on a class please call (519) 843-2010 ext 3265

Please check the event calendar for upcoming Diabetic Classes that will be offered.

 

DIAGNOSTIC IMAGING

Groves Hospital’s Diagnostic Imaging services are provided on inpatient, outpatient and emergency basis.

Emergency coverage is available 24 hours per day, seven days per week. A doctor referral is required for all diagnostic imaging tests.

Waterloo Wellington Common Referral Forms can be found here:

Diagnostic Imaging Common Referral Forms

Physician referral forms can be found here:

Bone Mineral Density 

Breast Imaging

CT Scan

General Radiography (x-ray)/Gastric/Minor Fluoroscopic Procedures

MRI

Nuclear Medicine

Ultrasound


Diagnostic Imaging Services Offered at Groves Hospital:

Computed Tomography Scan

Computes Tomography (CT) scanning—sometimes called CAT scanning—is a noninvasive medical test that helps physicians diagnose and treat medical conditions.

CT scanning combines special x-ray equipment with sophisticated computers to produce multiple images or pictures of the inside of the body. These cross-sectional images of the area being studied can then be examined on a computer monitor, printed or transferred to a CD. CT scans of internal organs, bones, soft tissue and blood vessels provide greater clarity and reveal more details than regular x-ray exams. CT scanning provides more detailed information on head injuries, stroke, brain tumors and other brain diseases than regular radiographs (x-rays).

Bone Mineral Density Test

A bone density test determines if you have osteoporosis — a disease that causes bones to become more fragile and more likely to break. In the past, osteoporosis could be detected only after you broke a bone. By that time, however, your bones could be quite weak. A bone density test makes it possible to know your risk of breaking bones before the fact.

A bone density test uses X-rays to measure how many grams of calcium and other bone minerals are packed into a segment of bone. The bones that are most commonly tested are located in the spine, hip and forearm.

Echocardiography

An echocardiogram is a test performed to assess the heart’s function and structures. The test uses sound waves to create a moving picture of the heart. These sound waves bounce or “echo” off of the heart structures and are sent to a computer that can create moving images of the heart walls and valves. This picture is much more detailed than an x-ray image and does not involve radiation exposure.

General Radiography

General Radiography, commonly referred to as x-ray, is a diagnostic tool used to create images of the body’s internal structures. These images are used to detect abnormalities in bones, lungs and other internal organs.

Ontario Breast Screening Program

Groves Hospital is n Ontario Breast Screening Program (OBSP) site. The OBSP is a comprehensive organized breast cancer screening program. Its mission is to reduce mortality from breast cancer by delivering high-quality breast screening to Ontario women between the ages of 50 and 74. Service is provided through dedicated breast screening centres, affiliate sites in hospitals and independent health facilities, as well as a mobile coach in northern Ontario.

Patients can be referred to the OBSP by their doctor or they can self-refer. There is no cost to the patient for the breast screening service through the OBSP.

Women eligible for screening in the OBSP include:

  • Ontario residents
  • 50 years of age and over
  • no acute breast symptoms
  • no personal history of breast cancer
  • have not had a mammogram within the past 12 months
  • women who previously had breast implants and have since had the implants removed (explants) are eligible for screening through the OBSP
  • Women with breast augmentation that does not involve implants, such as silicone or fat injections, are allowed to be screened in the OBSP

Please note: Women who currently have breast implants cannot be screened in the OBSP Average Risk Program, however, women with a “history” of breast implants are eligible to be screened in the OBSP Average Risk Program.

The Ontario Breast Screening Program offers:

  • mammography
  • information on breast self-examination
  • a reminder to return for screening

A mammogram is a safe, low-dose x-ray picture of the breast. The x-ray can find small breast cancer lumps that might not be felt with fingers. The radiologist (a doctor with special training to read and interpret x-rays) looks at the x-rays and decides if there are any concerns.

The OBSP screens women 50 years of age and over and automatically recalls clients until the age of 74. Clients over the age of 74 are encouraged to consult with their family physician about continued screening. Appointments may be booked through the OBSP; interested persons should call Groves Hospital at 519-843-2010 ext. 3403.

Ultrasound

The ultrasound machine produces high-frequency sound waves that reflect off of the internal organs or tissues to make a picture. This test does not use radiation and is traditionally associated with gynecologists and obstetricians providing examinations of pregnancies as there is no danger to the unborn child.  In addition to pregnancy examinations, the test also allows the machine to pinpoint the exact location of an organ for treatment or surgery.

For additional information on Diagnostic Imaging rests please visit the following resource: www.radiologyinfo.org

Hours of Operation

X-Ray patients are welcome to walk-in from Monday to Friday - 9:00 am to 4:30 pm (with requisition)

All other services require an appointment - please call for an appointment

What to Bring

To allow your test to go smoothly, please remember to bring:

  • Physician requisition with physician signature (without this requisition we cannot perform any diagnostic imaging test)
  • OHIP Card

Contact 

519-843-2010 ext. 3234

EMERGENCY DEPARTMENT

Groves Memorial Community Hospital offers a full-service Emergency Department (ED), open 24 hours per day, seven days per week.

Groves Hospital ED treats over 26,000 patients annually.


What to Expect When you Arrive at the Emergency Department

When you arrive you will need to follow a 3-step process:

Step 1: You will register by providing your personal information such as OHIP Card, date of birth, phone number and home address.  Please do not forget to bring your OHIP card to registration.

Step 2: Following registration, you will be seen by a Registered Nurse who will assess your level of severity for the illness you are seeking medical attention (this scale is standardized across Canada known as the Canadian Triage and Acuity Scale).

Step 3: You will then wait to be seen by a physician based on your triage assessment and in comparison to the severity and illness of the other people also seeking treatment.

This Triage approach allows priority to be given to those patients whose ailments are most severe. The time at which you see the Doctor is not based on your time of arrival but rather how sick you are. Should your condition worsen or improve while waiting, please notify the Nurse immediately and your condition will be reassessed.

If you are coughing and sneezing you can help prevent spreading infection by putting on a mask. Mask dispensers are located at Registration and Hospital entrances. Please use the hand sanitizers located throughout our facilities when entering or leaving the Hospital and wash your hands after using the washroom.


What to Bring

To allow your visit to the Emergency Department flow smoothly, it is important to bring the following items with you:

  • Valid Ontario Health Card or proof of other health insurance.
  • A list of allergies, medications and herbal supplements (i.e. vitamins).
  • Please bring medications and herbal supplements with you in the original container. As an alternative, you can ask your pharmacy to prepare a current, medication profile to bring with you to ER.
  • Current home address and next of kin
  • If your injury or accident is work-related please bring your Workplace Safety and Insurance Board claim number and Social Insurance Number.

What about friends and family?

We realize a visit to the Emergency Department can be a very anxious and distressing time. Friends and family are welcome to stay, however, limiting visitors to a maximum one at a time would be very much appreciated.

Vending machines are located just inside the Emergency entrance. If you are a patient please check with the nurse before you have anything to eat or drink.

What if I have to be admitted to the Hospital?

If you need to be admitted we will do our best to locate a bed as quickly as possible. Unfortunately, it is sometimes necessary to remain in the Emergency Department for a period of time until an appropriate bed is available. Beds are assigned according to the severity of illness and space availability on specialized units.


Contact

In the case of an emergency please dial 9-1-1.

GERIATRIC EMERGENCY MANAGEMENT TEAM

Groves Memorial Community Hospital provides senior patients with a Geriatric Emergency Management (GEM) Team.

This team works in the Emergency Department and consists of Geriatric Nurse Clinicians who specialize in the issues that seniors present within acute care.

This team works closely with the Emergency Department team to assess frail, at-risk seniors and help our seniors access appropriate services and resources necessary to maximize functional status, independence and quality of life.


Contact 

Anyone can call our GEM Nurses to have a patient/family member assessed at 519.843.2010 ext 3310

HOSPITAL ELDER LIFE CARE PROGRAM

Groves Memorial Community Hospital offers senior patients a Hospital Elder Life Program (HELP).

We recognize that many older adults, while in the hospital, have difficulty with memory, confusion, nutrition and mobility. The Hospital Life Elder Program provides specific interventions to help keep the mind and body active, so cognitive and physical functioning can be maintained.

Services are provided by HELP staff and volunteers. The HELP team includes the Elder Life Specialist, Elder Life Clinical Nurse Specialists and highly trained volunteers. To participate, patients must be 65 years of age or older with one or more risk factors for functional cognitive decline or delirium.

Risk factors include:

  • Decreased mobility or ADL impairment
  • Pre-existing cognitive impairment, dementia, history of delirium
  • Sensory impairment (vision, hearing)
  • Inadequate caloric intake or dehydration
  • Sleep deprivation

Services

  • Geriatric interdisciplinary assessment and interventions coordinated by an Elder Life Specialist
  • Assistance from specially trained volunteers, overseen by interdisciplinary professionals, who provide the following programs:
    • Daily Visitor: Orientation, communication and social support
    • Feeding Assistance: Help and companionship during meals
    • Therapeutic Activities:  Mental stimulation and socialization
    • Early Mobilization: Daily exercise and help with mobilization
    • Vision / Hearing: Adaptations and equipment
  • Linkage with community services to assist with the transition from the hospital to home

Contact

If you or a loved one are interested in the program and would like more information, please contact:

Laura Burns, Elder Life Specialist
519-843-2010 x3358

IN-PATIENT CARE AREAS

Groves Memorial Community Hospital has 44 inpatient beds.

Inpatient treatment is a type of treatment in which a patient is provided with 24 hour, monitored care.

Physicians and hospitals follow a specific set of clinical criteria (severity of illness and intensity of service needed to diagnose and treat) that assists in determining whether a patient meets medical necessity for an “inpatient” status in the hospital.

Groves Hospital offers three types of patient accommodation including standard ward, semi-private and private. Ward rooms include three or four beds and are offered free of charge to all patients with a valid Ontario Health Card. Private or semi-private rooms can be requested for an additional charge. Either the patient’s insurance plan or the patient is responsible for paying the Preferred Accommodation charge.

Every effort is made to provide you with your written requested accommodation. At times, for infection control requirements or patient volume, we may not be able to accommodate your request.

When your physician determines your acute care stay is over and you are waiting for the appropriate Alternate Level of Care bed (such as retirement, rehab, palliative etc), you will be designated as an Alternate Level of Care (ALC) patient. As part of the designation of ALC, a co-payment is required by the Ministry of Health and Long-Term Care. This co-payment is based on an income calculation as provided by the patient who will then be responsible for making the determined payment.

INFECTION PREVENTION AND CONTROL

Groves Memorial Community Hospital is dedicated to providing quality health care.

  • To do so, we abide by the strictest infection prevention and control program in order to keep our patients, visitors and staff safe from hospital-acquired infections.
  • To do so, we heavily focus on educating our staff, patients and visitors, closely monitor infections and diseases, collaborate with all hospital departments ensuring that staff is abiding by the policies in place and attend regular meetings with the Infection Control Committee.

Our commitment and dedication to our Infection Prevention and Control programs help us reduce the risk of infection for patients, visitors and staff.


Contact Information:

(519) 843-2010 ext 3217

OBSTETRICS

Our team is looking forward to making this experience special for you and your family. Our team consists of family doctors, two obstetricians/gynecologists, three groups of midwives, registered nurses, dietitians, pharmacists, medical/nursing trainees and lactation consultants. Our goal for the Groves Hospital Maternal Child Program is to provide each patient with the safest, most evidence-based patient and family centred care possible. If you do not have a family doctor our Obstetrical Team would be happy to care for you throughout your pregnancy. Please call us at 519-843-2010 ext 3271 or email us at prenatalclinic@gmch.fergus.net.

Below you will find step-by-step instructions for preparing to have your baby at Groves Hospital. Should you have any questions please click HERE to submit a question and we will respond to you as soon as possible.

STEP 1 – to be completed before your first visit

Please review the following:

Groves Hospital Maternal Child Booklet

10 Valuable Tips for Successful Breastfeeding

Public Health-Healthy Pregnancy Guide

Canada’s Food Guide

To learn more about what to Expect When you are Expecting at the Groves Hospital please watch the video.

                                                               

* This video relates to the current hospital, patients can look forward to an updated video after the move.

STEP 2 – to be completed at 26-30 weeks

Please print and complete the below forms and bring to your next appointment:

Groves Hospital Obstetrical PreAdmission Assessment

Please print the below form to help you monitor your baby’s movements:

Kick Count

Links Recommended by Groves Hospital OB Staff 

Awareness Yoga

Centre Wellington Sportsplex

Royal Distributing Athletic Performance Centre

Mother Risk

A Baby's Safe Sleep Environment

Ontario Early Years Centre

EatRight Ontario (Get answers to your questions on feeding your infant, toddler or preschooler)

Infant Massage

KIDS LINE (Speak to a Public Health Nurse about pregnancy, birth, breastfeeding and parenting)

Evaluation

Our hospital our team strives to provide you with the best care possible. We focus on patient safety and improving the patient experience in prenatal, hospital and post-natal care.
 
We are requesting your feedback on your hospital experience. Please click on this link for our Patient Satisfaction Survey for your review and completion. This survey is completely voluntary. The survey is also anonymous - please do not put your name or any other information that may identify you on the survey.

Feedback

Have a question for us please e-mail prenatalclinic@gmch.fergus.net We will respond to you as soon as we can.

ONTARIO BREAST SCREENING PROGRAM

Groves Hospital is an Ontario Breast Screening Program (OBSP) site.

The OBSP is a comprehensive organized breast cancer screening program. Its mission is to reduce mortality from breast cancer by delivering high-quality breast screening to Ontario women between the ages of 50 and 74. Service is provided through dedicated breast screening centres, affiliate sites in hospitals and independent health facilities, as well as a mobile coach in northern Ontario.

Patients can be referred to the OBSP by their doctor or they can self-refer. There is no cost to the patient for the breast screening service through the OBSP.

Women eligible for screening in the OBSP include:

  • Ontario residents
  • 50 years of age and over
  • no acute breast symptoms
  • no personal history of breast cancer
  • have not had a mammogram within the past 12 months
  • women who previously had breast implants and have since had the implants removed (explants) are eligible for screening through the OBSP
  • women with breast augmentation that does not involve implants, such as silicone or fat injections, are allowed to be screened in the OBSP

Special Note: women who currently have breast implants cannot be screened in the OBSP Average Risk Program, however, women with a “history” of breast implants are eligible to be screened in the OBSP Average Risk Program.

The Ontario Breast Screening Program offers:

  • mammography
  • information on breast self-examination
  • a reminder to return for screening

A mammogram is a safe, low-dose x-ray picture of the breast. The x-ray can find small breast cancer lumps that might not be felt with fingers. The radiologist (a doctor with special training to read and interpret x-rays) looks at the x-rays and decides if there are any concerns.

The OBSP screens women 50 years of age and over and automatically recalls clients until the age of 74. Clients over the age of 74 are encouraged to consult with their family physician about continued screening.

Appointments may be booked through the OBSP; interested persons should call Groves Hospital at 519-843-2010 ext. 3403.

OUT-PATIENT ONCOLOGY UNIT

Groves Memorial Community Hospital’s Oncology Unit is a partner of the Grand River Regional Cancer Centre.

The Oncology Unit provides out-patients with chemotherapy treatment under the care of an Oncology Nurse and local Family Physicians. The Oncology Unit helps patients to decrease the need for travel to and from Grand River Hospital and receive care close to home.

Physician referral required.

PALLIATIVE CARE

“Healing is about radically coming into the present…healing is about letting go of the past, of the future…healing is about attending to my whole person needs.”

              -Dr. Balfour Mount, Father of Canadian Hospice Palliative Care      

Hospice Palliative Care Patient Services

Hospice Palliative Care aims to relieve suffering and improve the quality of living and dying. At North Wellington Health Care, our palliative care providers promote comfort for the person who is dealing with a life-threatening illness when the focus of care is no longer to cure. We take a holistic approach, viewing the patient and family as the unit of care within the psychological, social, cultural, spiritual and practical domains. Our approach is multi-disciplinary, drawing on the unique knowledge and skills of the palliative care team in order to manage pain and other distressing symptoms.

“To Cure sometimes, To relieve often, To comfort always”

          -Hippocrates

 

Resources for Families Online:
www.advancecareplanning.ca
www.hpco.ca

Booklets By Elizabeth J. Latimer MD :

When Someone is Dying… What can I expect? What can I do?
Easing the Hurt…. A handbook of comfort for families and friends of people who are seriously ill. 
Miles to go…A handbook of comfort and support for people who are seriously ill. 

Survey:
Please let us know how we are doing with our Palliative Care Services.

Click here to complete a short survey.

Please print and mail the following survey to attn:
Palliative Patient Care Manager, Groves Hospital 235 Union Street East, Fergus, ON N1M 1W3

PASTORAL SERVICES

Pastoral services are offered at Groves Memorial Community Hospital regardless of faith or creed.

Pastoral services are available to all patients and visitors. If you have any questions regarding our pastoral services, please contact your health care provider.

PATIENT REGISTRATION

Central Registration at Groves 

Groves Hospital is rolling out a new central patient registration process. Patients registering for Diagnostic Imaging, Ambulatory Care or Allied Health Services will register in one location. The goal is to centralize where registration happens, not redesign the registration process.

Central registration will be located at the Hospital’s Main Switchboard. 

The following patient services will transition to the new central registration process:

  • Diagnostic Imaging (including X-ray, Ultrasound, Mammograms, CT, Bone Density, Echocardiograms)

  • Diabetes Education

  • Physiotherapy

  • Respiratory

  • Clinical Nutrition

Standards for registration require all individuals to uniquely identify themselves.  Your information such as name, address and date of birth is recorded for the purpose of identification, contact and billing.  Your personal health insurance card helps us to correctly identify and thus maintain patient safety. 

Patients are expected to provide identifying documents at each visit.  

  • Your Ontario Health Insurance Plan (OHIP) card and/or additional insurance information (such as a workplace or private insurance plan);
  • If you do not have an OHIP card you will be required to show other ID preferably government-issued
  • The full name and address of your family doctor
  • Emergency contact information/next of kin information such as an address, telephone number. 
  • Current medications you are taking in their original containers

Please check with your care provider before eating and drinking. Food or drink can impact certain test results or procedures.

There are various types of visits when accessing care.  Please follow the information provided by a care provider.  The following information helps you prepare for and understand what to expect with each type of admission.

For short-term appointments, like a diagnostic test, an emergency department visit or a day procedure:

  • You may wish to arrange for childcare if possible rather than bringing children to the hospital if they’re not receiving care;
  • You may want to bring some reading material or activities to stay occupied during any waiting;
  • You may need a support person to help bring you home, especially if your visit involved sedation or an anesthetic. Please have their contact information available

For Overnight stays please click here for detailed information.

For Obstetric stays please click here for detailed information.

PATIENT SAFETY

Groves Memorial Community Hospital is committed to providing safe and quality health care.

We encourage you to take an active role in your treatment to ensure that you receive the best care possible because you are the most important advocate in your health and wellbeing.

Here’s how you can take an active role in your patient safety:

  • Be involved in your care by asking questions and stating any concerns you may have
  • Share important health information with your care team such as your health history, medications and allergies
  • Bring all of your medications with you
  • Wash your hands and make sure that your visitors also wash their hands
  • Make sure you understand your hospital discharge plan when you leave the hospital

For more detailed information please click on the following Patient Safety Brochure.

 

PHARMACY

Groves Hospital has a Pharmacy department on-site to provide pharmaceutical care to inpatients only.

PHYSIOTHERAPY

Groves Hospital is pleased to offer inpatient and outpatient physiotherapy for individuals of all ages with musculoskeletal, cardiopulmonary, and neurological conditions.

Patients can be located in any of the divisions in the hospital: medical, obstetrical, surgical, complex continuing care and emergency.

Access to publicly-funded outpatient physiotherapy will be limited to the following criteria listed below. A referral from a physician or nurse practitioner is mandatory to add your name to the waiting list.

Access Criteria:

  • Seniors (65 years of age and older)
  • Youth (0-19 years of age)
  • Recipients of benefits under the Workplace Safety & Insurance Board (approved claim number mandatory), Ontario Disability Support Program, Ontario Works and Family Benefits
  • Post orthopedic surgery and fractures (less than 3 months old)
  • Dislocations (referrals must be received within 4 weeks)
  • Patients admitted to the hospital overnight and referred by a physician who treated them in the hospital for the condition they were originally admitted for.

Exclusions: Neurological diagnoses – Referral must be made to an appropriate Rehab facility

Waiting List

There is a waiting list for outpatient physiotherapy that is prioritized based on patients' needs. Patients that have had surgery or have been discharged from the hospital are given first priority.


Physiotherapy Services

Care is provided by registered Physiotherapists and Physiotherapy Assistants.

A thorough and detailed assessment of the injury, an individualized treatment and exercise program designed according to your rehabilitation needs, “hands-on” treatment which includes manual therapy, modalities and other treatment techniques to enhance your recovery. Education and a home exercise program at the time of discharge to maintain improvements and prevent re-injury.

Hours of Operation

- Inpatient support is available Monday through Friday from 9 am – 3 pm and Saturdays and Sundays from 9 am-12 noon
- Outpatient Physiotherapy hours are Monday through Friday 8 am - 5 pm with some exceptions

What to bring

Please remember on the day of your appointment to bring your OHIP card and your requisition with you. Please arrive 5 minutes before your test to fill in the allotted paperwork. You may wish to wear comfortable clothing and bring a pair of shorts with you. Your assessment will be ½ hour to 1 hour in length depending on your diagnosis.


Contact 

For more information or to add your name to the waiting list please call (519) 843-2010 ext 3265

PLANNING YOUR STAY

What to Bring

  • OHIP Card (if you do not have an OHIP Card you will be expected to show other identification - preferably government-issued)
  • Supplemental Insurance information (if you have extra coverage)
  • Social Insurance Number along with employer information for WSIB visits
  • Full name and address of your family doctor
  • Emergency contact information
  • All medications that you are currently taking including non-prescription medications (over the counter, including herbal medications)
  • Personal care items (toothbrush, toothpaste, hand soap, shampoo, deodorant, shaving kit, brush/comb)
  • Sleepwear, robe and non-skid slippers
  • Dentures/partials (clearly label with your name)
  • Hearing aid (clearly label with your name)
  • Glasses/contact lenses (clearly label with your name)
  • Canes, walkers, wheelchairs or any other aid you use (clearly label with your name)
  • If you are bringing any electrical devices, such as shavers or blow dryers, please speak with a member of your health care team prior to using it. For safety reasons, these items need to be approved before use.
  • Storage space is limited
  • Long-distance calls will require a calling card

Valuables

Please leave all valuables including jewellery, cash and important documents at home. Groves Memorial Community Hospital cannot assume responsibility for any personal items that are lost, stolen or damaged while in our care.

Telephone & Television Rentals

Hospitality Network, in partnership with Groves Memorial, offers patients a television and telephone rental system. The system includes self-serve 24/7 service activation. 

Patients simply dial 3398 from the patient’s bedside phone to order television and telephone service.  Patient family members or friends may also call (1-866-223-3686) from any phone outside of the hospital during call center hours to activate services for loved ones or family members. 

Methods of payment for the automated TV rental service will be Visa or MasterCard. Visa gift cards are available in the Groves Hospital Volunteer Association Gift Shop.

Rental Information

  • Premium TV Service:  $11.00 per day (plus applicable taxes)
  • Telephone Rental: $4.00 per day (plus applicable taxes)
  • TV Complex Continuing Care: $66.00 per 28 days (plus applicable taxes)
  • Telephone Complex Continuing Care: $44.00 per 28 days (plus applicable taxes)

Discharge Planning

The standard discharge time for Groves Memorial Community Hospital is 10:00 a.m. Your care team will start to prepare you for your discharge date as soon as your care plan is in place. For a smooth transition home, please arrange for a family member or loved one to take you home. If you have any questions regarding the discharge process, please ask a member of your health care team.

PRIVACY AND ACCESS

HEALTH INFORMATION, RELEASE OF INFORMATION 

How to make a Release of Information Request?

The patient health record is the property of the hospital; however, you may request a copy of your health information or to share your information outside of the hospital.  Contact Health Information Services – Release of Information to make a request during office hours (Monday – Friday 8:00 am – 4:00 pm).

Mailing address:
Health Information Services Department
Release of Information Office
235 Union Street East
Fergus, Ontario
N1M 1W3


PERSONAL HEALTH INFORMATION PROTECTION/ FREEDOM OF INFORMATION 

How to report a Privacy Concern?

If you have a concern about how your health information has been used, please contact the Privacy Officer at 519-843-2010 ext. 3254 or by emailing privacy @ POfficer@gmch.fergus.net.  To contact by mail, address correspondence to:

Chief Privacy Office
Wellington Health Care Alliance
Groves Memorial Community Hospital
235 Union Street East
Fergus, Ontario
N1M 1W3

For more information, ask for a copy of our privacy brochure, available at various places within the hospital.

You can also contact the Information & Privacy Commissioner of Ontario at 1-800-387-0073.


PRIVACY MATTERS

Groves Memorial Community Hospital is committed to protecting the privacy and confidentiality of patient health information.  Our policies and procedures comply with the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection Act (FIPPA).

Accurate health information is essential to make sure you get appropriate care.  We record and maintain information about your current condition and care, including the results of tests, procedures and therapies.  Information such as your name, address and date of birth is recorded for the purposes of identification, contact and billing.  Your personal information whether stored on paper or electronically is kept safe and secure. 

Policies and procedures are in place that protect how your information is collected and used.  We will share your health information with your family doctor, specialist or other health care providers who are involved in your care.  Staff have access to your information on a need to know basis to do their work.  All staff are bound by a confidentiality agreement. Your information is protected by administrative, physical and technical safeguards.  You may request that your health information not be shared with your health care providers.  Your consent is required to share your health information with third parties such as lawyers, insurance companies or police. 

Further information about how the hospital collects, uses and discloses health information can be obtained from the Your Health Information and Your Privacy in Our Hospital pamphlet available to all visitors and staff.

FREEDOM OF INFORMATION

Freedom of Information and Protection of Privacy (FIPPA) provides the right for every person to access information held by hospitals and a formal process is in place for people to make Freedom of Information (FOI) requests for records that came into the hospital’s custody and control on or after June 2007.

FIPPA has been amended as of January 01, 2012 so certain types of hospital records are excluded from the act. For example:

·         Records that relate to the operations of a hospital foundation
·         Records regarding charitable donations
·         Administrative records of a regulated health care professional
·         Records relating to certain labour relations or employment matters
·         Quality of Care Information
·         Certain records associated with research/teaching

Personal health information is subject to the Personal Health Information Protection Act (PHIPA) and is not subject to FIPPA

Who can make an FOI request?
Any person can make an FOI request. The requestor does not have to be a Canadian citizen

How to make an FOI request?
The request can be made in writing to the hospital and accompanied by the $5.00 application fee (i.e. a cheque payable to the hospital)

Mailing address:
Chief Privacy Officer
Wellington Healthcare Alliance
Groves Memorial Community Hospital
235 Union Street East
Fergus, Ontario
N1M 1W3

PULMONARY REHABILITATION

Pulmonary Rehabilitation at Groves Hospital

Pulmonary Rehabilitation is an eight-week program that includes education and exercises designed to help those with lung disease function at their best.  Adults who have a chronic lung disease such as COPD, Chronic bronchitis, emphysema, asthma, bronchiectasis, cystic fibrosis and pulmonary fibrosis can benefit from this program.  Participants must be motivated to participate and must be able to commit to attending twice a week for eight weeks.  Education and exercise sessions are held at Groves Memorial Community Hospital in collaboration with the Family Health Team.  

For more information see our brochure by clicking here or call 519-843-2010 ext. 3265

RESPIRATORY THERAPY

Respiratory Therapy Services are offered at Groves Memorial Community Hospital from a Registered Respiratory Therapist for inpatients and outpatients of all ages Monday thru Friday.

A number of diagnostic tests are performed on an outpatient basis to diagnose and monitor the respiratory status of patients.

In order to have any outpatient tests done, you do need a Physician referral for these procedures.

Pulmonary Function Testing (PFTs)

Pulmonary Function Tests are a group of breathing tests that help doctors see how well your lungs are working. The test is performed through a series of breathing exercises performed from a seated position.

Arterial blood Gases (ABGs)

This test determines the amount of oxygen and carbon dioxide dissolved in the blood, as well as acid/base status,  provides information on how well the lungs and kidneys are functioning. It can also give information as to whether there is a problem in the body, like an infection, that is throwing off the acid/base balance in the body. If you are undergoing oxygen therapy, this test can help to see if the therapy is effective.

Spriometry Testing

Spirometry is the first and most commonly done lung function test. It measures how much and how quickly you can move air out of your lungs.

Six-Minute Walk Test (6MWT)

The six-minute walk test is a performance-based measure of functional exercise capacity. The test is most commonly used to measure exercise tolerance in chronic respiratory disease and heart failure. The six-minute walk test measures the distance an individual is able to walk over a total of minutes. The individual is allowed to self-pace and rest as needed as they walk back and forth along a marked walkway.

Air / Oxygen Exercise Challenge Test

This independent exercise assessment is used to qualify a person for home oxygen support for patients whose blood levels of oxygen at rest do not qualify them to receive home oxygen. During the test, a patient is walked while they use both air and oxygen. Oxygen saturation (amount of oxygen in your blood) is measured throughout the test using pulse oximetry. If it can be shown that the administration of oxygen enhances the patient’s exercise challenge, he or she will qualify for home oxygen support. Pulmonary Rehabilitation is an eight-week program that includes education and exercises designed to help those

Pulmonary Rehabilitation

Pulmonary Rehabilitation is an eight-week program that includes education and exercises designed to help those with lung disease function at their best. Adults who have a chronic lung disease such as COPD, Chronic bronchitis, emphysema, asthma, bronchiectasis, cystic fibrosis and pulmonary fibrosis can benefit from this program. Participants must be motivated to participate and must be able to commit to attending twice a week for eight weeks. Education and exercise sessions are held at Groves Memorial Community Hospital in collaboration with the Family Health Team. For more information see our brochure by clicking here or call 519-843-2010 ext 3265.


Hours of Operation

Inpatient support is Monday thru Friday 8 am-4 pm

Outpatient Testing is Monday thru Friday 10 am – 2 pm. Testing is ½ hour to 1 hour in length depending on the test.

What to Bring

Please remember on the day of your appointment to bring your Health Card, requisition and a medication list. Please do not take any of your puffers on the day of the test.

You are not required to exercise for any of the diagnostic tests, therefore, you don’t need to worry about wearing anything specific. Your appointment will be ½ hour to 1 hour in length depending on the test.

For more information or to book an appointment please call 519-843-2010 ext 3265.

 

SECURITY AND VIDEO SURVEILLANCE

Security 

Security Services at Groves will operate from 7:00 pm to 7:00 am. Security Service staff will be situated in the Emergency Department.

The role of the Security Staff is to provide a safe environment for all persons on hospital property. The Security Staff is responsible for preserving the peace and preventing crimes on hospital property. 

Video Surveillance

Groves Hospital has video surveillance in effect both in and around the hospital. The purpose of video surveillance is to enhance the safety and security of patients, staff, physicians, volunteers, visitors and property.  It is also used to deter, detect, and assist in investigations, as required. For additional information about our Video Surveillance Policy please contact our hospital's main switchboard.

SPEECH PATHOLOGY

Groves Memorial Community Hospital offers Speech-Language Pathology services for both inpatients and outpatients.


Children's Services

Outpatient Paediatrics (birth to eligibility for Senior Kindergarten)

Please visit the Wee-Talk: Wellington-Dufferin Preschool Speech and Language Services System website.

WEE-TALK

As a partner of the Wee-Talk: Wellington-Dufferin Preschool Speech and Language Services System, Speech-Language Pathologists provide assessment and treatment to preschool-aged children with a variety of speech and language delays and disorders.

Services are provided to children with:

  • Articulation delays (difficulty pronouncing sounds)
  • Language delays (difficulty using words and sentences or difficulty understanding language)
  • Fluency disorders (stuttering)
  • Voice and resonance disorders (hoarse voice quality or hypo/hypernasal quality)
  • Swallowing disorder
  • Speech-language pathologists also assess and treat children with autism spectrum disorder and developmental delays. Services are coordinated with community agencies.

If you have any concerns regarding your child’s development in these areas, you may wish to have your child assessed by a speech-language pathologist.

How to Access Services in Ontario

In Ontario, preschool speech and language services are divided into regions. If you live in Wellington or Dufferin County you can access services through the Wee Talk Preschool Speech and Language Services by calling the Growing Great Kids Kids Line at 1-800-265-7293 x 3616.

Parents can directly refer to their child for service.

A doctor’s referral is not necessary.

For a list of preschool speech and language service programs in Ontario please call the Ministry of Health's INFOline at 1-866-821-7770.


Adult Services

Adult Speech-Language Pathology Services- Medical

For adults, Speech-Language Pathologists provide assessment and treatment of communication and swallowing disorders for inpatients and outpatients. Clients can present with a variety of diagnoses such as stroke, neurogenic communication disorders (aphasia, dyspraxia, dysarthria, etc.), voice and swallowing disorders. Clinicians work on numerous multi-disciplinary professional teams throughout the hospital.

Clients with swallowing difficulties (dysphagia) are assessed and managed on both an inpatient and outpatient basis. Specialized videofluoroscopic studies are offered when more detailed examination of the swallowing mechanism is required. Therapists work in conjunction with dietary and nursing staff and provide consultation to family members and community professionals.

A physician referral is required for these medical adult services.

Adult Speech-Language Pathology Services – Developmental

Speech-Language Pathology services are provided for adults with a developmental disability.  The Speech-Language Pathologist provides assessment, treatment for communication and swallowing disorders.  Clients can present with a variety of developmental disabilities such as Autism or Down Syndrome.  Clinicians work with several community partners.  

A referral from the Ministry of Community and Social Services, Developmental Services Ontario- Central West Region (1-888-941-1121) is required to access this service.

SURGERY

Groves Memorial Community Hospital performs various surgical procedures.

A physician referral is required.

TELEPHONES AND TELEVISIONS

Hospitality Network, in partnership with Groves Hospital, offers an automated television and telephone rental system.

Features of the system include self-serve 24/7 service activation. 

Patients simply dial 3398 from the patient’s bedside phone to order television and telephone service.  Patient family members or friends may also call (1-866-223-3686) from any phone outside of the hospital during call center hours to activate services for loved ones or family members. 

Methods of payment for the automated TV rental service will be Visa or MasterCard. Visa gift cards are available in the Groves Hospital Volunteer Association Gift Shop.

If you are being transferred within Groves Memorial, simply dial 3398 to transfer your service with you or discontinue service. In order to do this, you will need to re-enter the first and last 4 digits of your Visa or MasterCard.

Rental Information

Premium TV Service:  $11.00 per day (plus applicable taxes)

Telephone Rental: $4.00 per day (plus applicable taxes)

TV Complex Continuing Care: $66.00 per 28 days (plus applicable taxes)

Telephone Complex Continuing Care: $44.00 per 28 days (plus applicable taxes)

For patients who may be renting for a longer period of time, (what is longer period of time) we are pleased to offer our “Customer Loyalty Program.”  For more information pertaining to the “Customer Loyalty Program” tune your TV to channel 75. Customer Loyalty Program is not available in Complex Continuing Care.

Under the Preferred Accommodations Program, complimentary TV and phone service may be included when paying for private or semi-private room accommodations.  For further information contact the Admitting Department.

To ensure a higher level of comfort for fellow patients and staff, Hospitality Network will be providing headsets at no charge to all nursing stations for patients to pick up. Patients can keep or discard the headsets.


How To Order Rental Service

Activation & Payment with VISA or MasterCard (From your patient bedside phone)

  • Have your Visa or MasterCard ready.
  • From the patient’s bedside telephone, dial 3398.
  • If you need assistance, dial 3398 and ‘0’ for our call centre.  See call centre hours below.

Activation & Payment with VISA or MasterCard (From outside of the Hospital)

  • Have your Visa or MasterCard ready and know the patient’s room and bed number.
  • Call Hospitality Network at 1-866-223-3686 between 8:30 am to 10:00 pm Monday to Friday
    and 10:30 am to 8:00 pm on Saturdays and Sundays.

If you need to call back for any reason you will need to re-enter the first 4 and last 4 digits of your Visa or MasterCard.

Reporting Services Issues

Upon renting the TV service or at any time during the rental period, should a rented TV fail to operate properly, please dial 3398 or 1-866-223-3686 to report the problem. This call should be made by anyone made aware of the problem (patient, patient family, nursing, wards clerks) and should identify the nature of the problem, the room, bed number and name of the hospital. However, before calling to place a service request, please check to see that the TV is plugged into the wall outlet, as movement of the bed or furniture sometimes causes the TV to become unplugged.

For additional information, please tune your TV to channel 75.

A portion of the revenue generated is returned to Groves Memorial Community Hospital.

VIRTUAL FAMILY VISIT

We are very excited to announce this new venture for the community developed by one of our own - Dr. Khalid Enver.

Whether you live in Timbuktu or Timmins, connecting with Groves Hospital patients has never been easier.

With the assistance of Laura Burns, Elder Life Specialist, and volunteers of the Hospital Elder Life Program (HELP), patients' families can Virtually Visit using either Skype or FaceTime. The Virtual Visit GEL project is currently run: Monday to Friday from 9am to 3 pm.

Simply send an e-mail to Laura at: lburns@gmch.fergus.net or call 519.843.2010 ext 3358 with the following information and we will connect you to your loved one: Date and time you would like to arrange your Virtual Visit,  an e-mail address we can connect to, and phone # we can reach you at if we experience any difficulties.

VISITING THE HOSPITAL

Groves Memorial Community Hospital is dedicated to ensuring that all of our patients receive safe, collaborative and quality care.

Equally important to us is ensuring that our visitors feel welcome and comfortable when arriving. You may want to learn more about the services available to you as well as general hospital information prior to visiting.

Arriving at the Hospital

As part of our Infection Prevention and Control precautions, we ask you not to visit the hospital if you are feeling unwell. Please use the hand sanitizers upon arrival (dispensers can be found at all hospital entrances and throughout the hallways).

Accessibility

Groves Memorial Community Hospital is fully wheelchair accessible. Please use the main entrance.

Visiting Hours

Please note that under our Visitor’s Policy, each patient is permitted a maximum of two visitors at a time.

Our visiting hours are 2:00 p.m. – 8:00 p.m.
Maximum 2 visitors at a time

Exceptions exist in some areas, as follows:

Obstetrics

• 2:00 p.m. - 8:00 p.m.
• Partner may visit any time
• Maximum of 2 visitors at a time

Palliative Care

• 24-hour visiting
• Unlimited visitors

Pediatrics

• 2:00 p.m. - 8:00 p.m.
• One parent may stay with children at all times

Gift Shop

The Groves Hospital Volunteer Association Gift Shop is located just inside the main hospital door.  In addition to gift items, the shop offers a small selection of toiletries, reading material and puzzle books. Hours of operation are:

Monday to Friday 9:00 am to 4:00 pm

Some evening and weekend hours offered.

Spiritual Care

Spiritual care can be made available to visitors of a patient. Please speak with a member of the patient’s health care team who will arrange this service.

Flowers and Balloons

Groves Memorial Community Hospital does not permit latex balloons in the hospital due to allergies. However, mylar balloons are permitted (the silver, shiny balloons).

We ask you to avoid bringing in flowers with a strong scent, such as lilies. Scented products can trigger allergic reactions.

Scent Free Policy

Groves Memorial Community Hospital has a scent-free policy. Please do not wear scented perfumes, or use scented soaps or lotions when planning to visit the hospital. Many patients and staff members have allergies to perfumes.

Smoking Policy

Groves Memorial Community Hospital is a smoke-free environment. Smoking is prohibited on hospital property.

Pet Policy

Animals are not permitted in the hospital. However, registered service animals are permitted within Groves Memorial Community Hospital. Service animals are required to have identification upon entering the hospital, be at least one year old and must have an annual certificate (not required to be carried).

Parking

Groves Memorial Community Hospital parking is free of charge. Please avoid using specifically marked handicap spaces unless you have a permit.

WIFI *FREE

Groves Hospital offers free Wi-Fi Service to patients and visitors. Staying connected to family, friends and the outside world is a very important aspect in providing a positive Groves Hospital experience.

Accessing the Wi-Fi Service is easy (there are no passwords or user names required). Patients and visitors can use their own laptop, smartphone or smart tablet by choosing the following Wi-Fi Service:
 

 GMCH_GUEST_WIFI

Users will have to accept terms and conditions button before gaining access

Groves Memorial Community Hospital

  • Our Location

  • 235 Union Street East, Fergus, ON N1M 1W3
  • Map
  • Phone: (519) 843-2010

 

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