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Help Desk Technician


Groves Memorial Community Hospital · Louise Marshall Hospital · Palmerston & District Hospital

The Wellington Health Care Alliance (WHCA) is currently accepting applications for 2 Temporary Full Time Help Desk Technicians to join our team.

We are:

  • Two corporations with three Hospital sites + one integrated management team = Wellington Health Care Alliance
  • Located in Wellington County where staff have the luxury of choosing to live in either a rural or urban setting
  • Building a new hospital in Centre Wellington, Ontario to be opened in 2020  

We have:

  • A team based/supportive approach and an open mind for new ideas and methodologies as we strive to improve patient care and the quality of work life for all of our staff

We require an individual who:

  • Has the ability to understand a vast array of complex technical issues, solutions and or alternatives
  • Has the ability to understand both the clinical and financial processes of the hospital to ensure quality and integrity of the solutions provided
  • Has the ability to analyze a problem and develop, implement and support the solution
  • Will provide first and second level support for Information Systems hardware, software, network and operating system requests
  • Has in-depth knowledge of regulatory policies and procedures as they relate to the industry (Security, privacy, confidentiality)
  • Has the understanding of user administration, account administration, file administration and account policies
  • Will maintain helpdesk database administration and maintenance
  • Will deploy desktop and life-cycle services
  • Will manage mobile device assignment and deployment, as well as other peripheral equipment, providing preventive maintenance procedures on peripheral and desktop equipment
  • Has the in-depth knowledge of technical procedural documentation, configuration and asset & change management in a rapidly and continuously changing industry
  • Will contribute to the development and implementation of the departmental strategic plan

You would stand out if you have:

  • An IT background, with a degree or diploma in Information Technology or equivalent education/work experience and at least 2 years’ experience in the information systems field, including experience with applications, networking, operations and telecommunications.

Essential skills for the position are:

  • Industry standard technical certifications (desirable)
  • Excellent computer hardware troubleshooting and support skills
  • Proficient with VMware and other virtualization technologies
  • Proficiency with the Windows suite of operating systems and Microsoft Office product line
  • Knowledge of the TCP/IP protocol
  • Knowledge of LAN environment
  • Technical writing / documentation skills
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Business analysis and problem solving skills
  • Your home office site will be located at Groves Memorial Community Hospital and travel will be required to our sites in Mount Forest and Palmerston. 

You could:

Posting Date: 

Wednesday, May 15, 2019 - 16:45

Job Type: 

All Others (Management, Administrative, Support Services etc.)

Contact Name: 

Human Resources 2019-80

Contact Email:

Groves Memorial Community Hospital

  • Our Location

  • 235 Union Street East, Fergus, ON N1M 1W3
  • Map
  • Phone: (519) 843-2010


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