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Security & Privacy

Privacy Access


How to make a Release of Information Request?

The patient health record is the property of the hospital; however, you may request a copy of your health information or to share your information outside of the hospital.  Contact Health Information Services – Release of Information to make a request during office hours (Monday – Friday 8:00 am – 4:00 pm).

Mailing address:
Health Information Services Department
Release of Information Office
131 Frederick Campbell Street
Fergus, Ontario
N1M 0H3


How to report a Privacy Concern?

If you have a concern about how your health information has been used, please contact the Privacy Officer at 519-843-2010 ext. 47311 or by emailing privacy @  To contact by mail, address correspondence to:

Chief Privacy Office
Wellington Health Care Alliance
Groves Memorial Community Hospital
131 Frederick Campbell Street
Fergus, Ontario
N1M 0H3

For more information, ask for a copy of our privacy brochure, available at various places within the hospital.

You can also contact the Information & Privacy Commissioner of Ontario at 1-800-387-0073.


Groves Memorial Community Hospital is committed to protecting the privacy and confidentiality of patient health information.  Our policies and procedures comply with the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection Act (FIPPA).

Accurate health information is essential to make sure you get appropriate care.  We record and maintain information about your current condition and care, including the results of tests, procedures and therapies.  Information such as your name, address and date of birth is recorded for the purposes of identification, contact and billing.  Your personal information whether stored on paper or electronically is kept safe and secure. 

Policies and procedures are in place that protect how your information is collected and used.  We will share your health information with your family doctor, specialist or other health care providers who are involved in your care.  Staff have access to your information on a need to know basis to do their work.  All staff are bound by a confidentiality agreement. Your information is protected by administrative, physical and technical safeguards.  You may request that your health information not be shared with your health care providers.  Your consent is required to share your health information with third parties such as lawyers, insurance companies or police. 

Further information about how the hospital collects, uses and discloses health information can be obtained from the Your Health Information and Your Privacy in Our Hospital pamphlet available to all visitors and staff.


Freedom of Information and Protection of Privacy (FIPPA) provides the right for every person to access information held by hospitals and a formal process is in place for people to make Freedom of Information (FOI) requests for records that came into the hospital’s custody and control on or after June 2007.

FIPPA has been amended as of January 01, 2012 so certain types of hospital records are excluded from the act. For example:

·         Records that relate to the operations of a hospital foundation
·         Records regarding charitable donations
·         Administrative records of a regulated health care professional
·         Records relating to certain labour relations or employment matters
·         Quality of Care Information
·         Certain records associated with research/teaching

Personal health information is subject to the Personal Health Information Protection Act (PHIPA) and is not subject to FIPPA

Who can make an FOI request?
Any person can make an FOI request. The requestor does not have to be a Canadian citizen

How to make an FOI request?
The request can be made in writing to the hospital and accompanied by the $5.00 application fee (i.e. a cheque payable to the hospital)

Mailing address:
Chief Privacy Officer
Wellington Healthcare Alliance
Groves Memorial Community Hospital
131 Frederick Campbell Street
Fergus, Ontario
N1M 0H3

Security and Video Surveillance


Security Services at Groves will operate from 7:00 pm to 7:00 am. Security Service staff will be situated in the Emergency Department.

The role of the Security Staff is to provide a safe environment for all persons on hospital property. The Security Staff is responsible for preserving the peace and preventing crimes on hospital property. 

Video Surveillance

Groves Hospital has video surveillance in effect both in and around the hospital. The purpose of video surveillance is to enhance the safety and security of patients, staff, physicians, volunteers, visitors and property.  It is also used to deter, detect, and assist in investigations, as required. For additional information about our Video Surveillance Policy please contact our hospital's main switchboard.

Groves Memorial Community Hospital

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  • 131 Frederick Campbell Street, Fergus, ON N1M 0H3
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